Customer Testimonials
The team at Berlin City Chevrolet Body Shop are great people! They will take the challenge of getting the job done right! They are awesome from the start process to finish...Highly recommend. If I could give 10 stars I'd give them 12 for quality and professionalism!
Outstanding buying experience. I contacted Tom Gallant to purchase our family vehicle. There was limited stock available and Tom worked with us digently to locate and find the car with the correct trim, color, and options. We are thrilled with the communication and level of service. Thank you.
I was kept well informed
Each employee we encountered was pleasant and enjoyable to talk with. The whole process was painless.
Nice people, relaxed environment.
Found what I was looking for on the lot. Quick, no hassle purchase. I bought from William, but all of the staff was helpful.
Will was incredible. He was forthcoming and everyone was professional and friendly. Quickest sale ive had and i got the exact vehicle i wanted.
Thay worked hard to get me into my dream truck!
Easy to schedule, took my vehicle right on time. Dayna couldn't have been nicer. I usually have service at Colonial in Acton,MA but I needed service while staying in NH. I was very happy with the friendly way I was treated.
They listened and worked with me
Easiest car buying experience ever! Tom was very helpful and knowledgeable and so was Rick in Finance!
I hit a moose and they do exactly what they should do
Engine light had come on which on star said emission then later left. Apparently odd code at dealership which they attributed to maybe even some bad gas but at the same time they rotated my tires which I would otherwise would have had to make another appt Nice of them
Zach was great!! He found the car that I loved and ,I got a good deal...I would highly recommend him.
Awesome staff, had my truck up and running the same day Brad was excellent thank you again very much!!
I reached out to Zack reference my Leased vehicle and that I was ready for a new one. Gave him what I was looking for and he took great care of me and had be in a new veh within the week. No hassle, no issues, great service
Fast, Efficient, Professional, Personable.
Great service, car wouldn't start and I had to be on the road that night for business and they got me in right away.
Zack was very helpful and knowledgeable about the car
My experience with Berlin City was absolutely the best.tom gallant was a pleasure to work with.he went above and beyond to help.I will be referring as many as possible.thank you
The vehicle I wanted was available and the price was within the range I was willing to pay. Excellent customer service! Everyone was very helpful.
Finished on time
I had found a terrain here in Vermont and the dealership that I was working with just didn’t feel right to me. A close acquaintance of mine recommended Berlin city Gorham NH to me so I checked out their website and contacted Zack. He exceeded My expectations with his customer service, his willingness to meet my needs, attention to detail and always making me feel like a customer and not just another sale are a few great qualities he has. He even followed up with me after my purchase . He took personal phone calls from me to answer questions ...
Met with Tom Gallant while shopping for a new GMC truck, Tom was very helpfull, friendly and professional. With many questions regarding our trade we were also introduced to other staff members. we would like to say thank you to Tom, Jake, Adam and Rick for making us feel like family and giving us a wonderful experience.
This was our first visit to Berlin City and from start to finish we had a great experience. Dave our salesman was very helpful during our search for the right truck, he even had it warming up when we came in to look at it and test drive it. We look forward to doing business with Berlin City in the future even though we are almost 3 hours away. Thank you Dave and the team at Berlin City
Everything went well. Customer service was amazing!!!
Excellent service. Very fast. Care about your vehicle. Explained in detail all that was done to my vehicle.
great service, very professional team and we love the vehicle!
Paul St Hilaire is a great person to work with. Very honest and upfront. Will do what it takes to make sure you are happy and the deal is closed. Effortless transactions both times I've had to work with them. I would highly recommend and will be back again one day. Thank you Paul
Very helpful personable and had a wonderful experience
Adam and Eric did all of this remotely with me which was amazing! Attention to detail and responsiveness was above and beyond! The gentleman who delivered my care to me at my home was polite, informed and organized. It was the most pain free purchase of a vehicle I have ever had!
While driving up north in New Hampshire. I got a service engine light on my 2021 GMC Canyon. I dropped the car off without an appointment and Brad in service was very helpful in resolving the issue. Car was ready the next day! I give the people at Berlin GMC two Thumbs up. They were very helpful and courteous! Would definitely recommend them to anyone!
Great sales man
Great to deal with very easy transaction even 5 hours away
Amazing experience, Adam was honest and upfront. Definitely will be back
Knowledgeable, professional, polite staff
Zack and the rest of the team went above and beyond to make sure we were happy with the whole experience!
Always a great buying experience! The sales team is helpful, honest, and on top of everything from start to finish!
I recently picked up my new Chevy Silverado, this is my third lease with Berlin City Chevrolet. Thank you, Adam Ramsay, for putting this together for me. Adam always takes care of his customers, best deal and options. I wish to thank all of the staff for their excellent customer service.
It was a wonderful experience
Tom and Jake really made the process easy. At no point did I feel rushed or pressured to make a decision. Respectful and knowledgeable. It was a great experience.
I needed car repair due to an accident. Berlin City Chevrolet did a great job on repairing/replacing what needed to be done. I am very pleased with the work that they did.
Service manager was awesome! Super knowledgeable and stayed about 15 minutes late so I could get my truck that day
This was my 3rd consecutive lease from Berlin city. Each one of my experiences have been great. Jake and the other staff I've worked with have been extremely helpful and responsive. I would most definitely recommend this dealership to anyone, and I will certainly be going back in the future.
Pleased with the out come of my trade and deal to get into a new truck
The service advisor was awesome very polite easy to talk with and very helpful . The mechanic was also awesome , he explained what the job entailed, Which made me feel comfortable about the job that my vehicle was in the right place .
A relaxed and easy purchase. I will only work with Berlin City!
Excellent buying experience start to finish.
Zack was very patient, letting me test drive different vehicles until I found just the right one.
Very nice and helpful!!!
Very professional staff and friendly. As someone from the southern half of US, it was nice to have a friendly interaction with the service advisors and other staff.
Great place. Service dept are amazing
Everything was done over the phone and we took delivery of our new vehicle at our home. I could not have asked for anything to go better. Very simple and painless vehicle purchase.
My salesperson,Tom Gallant, was so helpful and spent a lot of time with me. He made me feel comfortable making a purchase and did not pressure me to buy. He also gave me a call after the purchase to make me feel that my purchase was personalized. Thanks so much.
The saleperson, Adam Ramsay was wonderful to work with. He understood what I was looking for and what my budget was. Very through in detail.
Kyle was fantastic to deal with. All of the staff was friendly, professional and helpful. We will definitely purchase again from Berlin City.
This is the third vehicle we’ve purchased from Jake and as always, he provided outstanding customer service!
Oil change and tire rotation took under an hour while relaxing in those comfy chairs.
I live in Concord but have a home in the Gorham area as well and was here for the weekend and stopped in to look around. I was planning on buying at a local dealer but after speaking with Tom Gallant for a bit, I knew it just made more sense to do business here. Boy am I glad I did and I got a MUCH better deal as well! Thank you Berlin City and Tom!
So this is at least the third new truck I bought from Dave/Berlin City and. I highly recommend them. I'll probably buy my next truck there too. Don't let Dave retire:-)
I purchased a 2020 GMC terrain. I returned two days two days later to have a minor issue looked at. My appt was at 10AM, they took my car right in and directed me to the waiting area. As I sat down I pulled the Berlin City website up on my phone. I saw my dream car, a brand new 2022 GMC Terrain listed at what I thought was a great price! I showed Paul the pic of the vehicle and asked if there was any way that I could trade and get the car I really wanted? He went back to ...
Brad always does an excellent job.
Christine Blair did an amazing job working on getting my trucks front end repaired in a timely manner. During struggling time of getting parts
Both Adam in sales and Joe in financing were excellent to work with. they made the experience easy, quick and pleasant. This is the second new vehicle we have purchased from Adam in the last few years and he is great, very responsive and helpful. So is Joe I would highly recommend them both and Berlin City to work with
I really cant say enough honestly. I have been doing business with Berlin City for a few years now and had done business with them in the past. I think they have consistently improved, I'm in Real Estate sales of luxury homes and how you treat people is paramount. From service to sales they are very diligent! I highly recommend giving these guys an opportunity to show you how they do business! Allan, Joe, Dave and Claude are all super humans!!! Get over there and buy a car or truck and you wont be dissapointed.
Jake was incredible to work with again. He went above and beyond communicating with me. Pleasure to deal with.
It was the easiest process I have ever experienced. Adam and Joe were exceptional to work with and to deliver my new truck to my door was great.
I booked a scheduled maintenance via the GMC website to both purchase and install a set of tires. When I arrived for my scheduled appointment, I was told that the tires were not in stock and would need to be ordered and upon arrival, schedule another appointment. I was disappointed that the website would book an appointment without checking for product availability and I was disappointed that I was not contacted by the service department prior to my arrival that the tires were not available. Besides this issue, the service met my expectations.
Just about the only dealership that treats you like a human these days. Jake, Paul, and Jason always take great care of me and my family!
Super easy to deal with
Went well when I understood what was needed
Excellent service everytime I come in for service, friendly, took care of my concerns, I would definately recommend taking your vehicle here for any of your service needs.
Brakes failed inspection. Rolled over lease 6 months early. Zack was awesome, he helped me with some paperwork while I was working, went through all new features of new lease. Very satisfied with whole experience!
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Helped make a difficult day easier
Great Staff And Technicians Always transparent and honest I definitely recommend
It was excellent!!
Trusting someone you've never met with your money is scary but that was the best decision I'd made, The process was super easy, she kept me updated step by step until she was finished, thanks a million!, my last trade profit was $15,300. I have been trading and I will keep on trading with Mrs. ROSELYN EDWARDS you can contact her; Email: [email protected] WhatsApp: +12134976373
I ended up at Berlin City after a not so great experience with a different Chevy dealership. The Trailblazer I had initially inquired about with Berlin City had already been sold, however there was another one on the lot and I was connected with Dave in sales. Unfortunately, the one on the lot was out of my price range, but Dave looked and saw one in my price range was slated to arrive in about a month. I explained what happened at the previous dealer and Dave assured me if I put down a deposit, the car would be mine. ...
I brought the Chevy pick-up to have the air bag replaced as per a recall campaign and the technician noticed a couple of light bulbs out so he recommended that I have them changed. The work was completed in the time frame suggested.
Wanted to give a great appreciation for their service and professional repair special thanks to Tyler in service Jock Master mechanic technician and technician Deven. For getting me back on the road and the timely manner . Job well done. Many thanks: Brian.
Excellent service, would definitely recommend
Paul and Dave were great to work with. Kept me updated on the process of order.
provided a nice wait area, performed service quickly with courtesy.
They made it so easy to purchase a vehicle from start to end! Great customer service!
My wife and I were travelling home to New Brunswick, Canada and we lost the key-fob to our truck. The service department and parts department staff at Berlin were extremely friendly, helpful, courteous and efficient in getting us a new key-fob and getting us back on the road quickly - amazing! Can't thank you all enough for your help. Ted & Linda
Adam and Joe were so helpful throughout the whole process! This was easily the best car buying experience I have ever had. I have nothing but great things to say about Adam, Joe and all of Berlin City Chevy!
Great place to buy a vehicle, also great people
Quick, informative and a job well done.
I have been very satisfied with my buying experience at Berlin City. We just purchased our 3rd vehicle here and it couldn’t have gone smoother. We have worked with Jake and he is excellent, customer service was always top notch along with his communication. Jake is a valued resource in my family for all of our future vehicle purchases.
My huaband and i just bougjt our first brand new car and with my credit being not so good and my husband has none at all thought this was going to be a long and painful and probably ending with nothing but our rep Zack Goyner was the best sales person i have ever worked with and him and the finance manger joe who is also AWESOME not only made it happen we thought we might get something older but they got us into brand new 2020 YOU GUYS ARE SO AWESOME and we wouldnt go anywhere else ever.THANK YOU ...
Dealing with the staff at Berlin City Chevrolet Buick GMC was enjoyable. They were all friendly, attentive and got me exactly what I wanted. Zack Gonyer was easy going and as nice as could be. Russell Friedman coordinated the drop off and made sure everything was as smooth as possible. It was clear that everyone at Berlin City takes great pride in their customer service and it shows. Without a doubt it was the most enjoyable car buying experience I have ever had. Keep up the great work!
Very happy with the transaction everything was extremely smooth! Checked different prices throughout different dealers and you couldn’t beat the price BERLIN City gave me!!!